Small Business, Big Results: Why You Need Customer Service Training

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Do you ever have to deal with angry, unhappy customers? Of course you do. You’re in business aren’t you? But how do you view customer complaints? As a pain and something to be avoided at all costs? Or as an … Read More

“Customer Service Training Ideas + Two Easy Team Exercises You Can Do Now”

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Do you give your people ongoing customer service training? Need some Customer Service Training Ideas to get you started? Customer service is “emotional labor;” it’s very hard to deal with a large volume of people day after day, some of … Read More