5 Basic Ways to Build Rapport With Your Customers       

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People prefer to do business with people they like, so building rapport and establishing a good relationship with your customers is one of the keys to profitability. What are you and your organization doing to develop an outstanding rapport with … Read More

Small Business, Big Results: Why You Need Customer Service Training

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Do you ever have to deal with angry, unhappy customers? Of course you do. You’re in business aren’t you? But how do you view customer complaints? As a pain and something to be avoided at all costs? Or as an … Read More

“Customer Service Training Ideas + Two Easy Team Exercises You Can Do Now”

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Do you give your people ongoing customer service training? Need some Customer Service Training Ideas to get you started? Customer service is “emotional labor;” it’s very hard to deal with a large volume of people day after day, some of … Read More

The 6 Deadly Sins of Customer Service

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Many companies preach a good game of customer service, yet are really signaling right and turning left. They have all kinds of signs and slogan around stating that “The customer is number one.” But what they actually do is not … Read More