5 Basic Ways to Build Rapport With Your Customers       

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People prefer to do business with people they like, so building rapport and establishing a good relationship with your customers is one of the keys to profitability. What are you and your organization doing to develop an outstanding rapport with … Read More

The 6 Deadly Sins of Customer Service

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Many companies preach a good game of customer service, yet are really signaling right and turning left. They have all kinds of signs and slogan around stating that “The customer is number one.” But what they actually do is not … Read More