Serving Your Internal Customers

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How are your internal “customer service skills?” We talk often of external customer service, but what about serving internal customers? Your co-workers, team, supervisors, etc. Anybody who needs something from you to get his job done is your customer. And … Read More

The Best Way to Improve Employee’s Performance

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In today’s workplace, the best way to improve employee performance is through coaching and counseling. Unfortunately, coaching and counseling have become forgotten practices as businesses do more with less people. Instead of applying coaching and counseling techniques to help build … Read More

Using Strategic Communication to Handle Workplace Conflict

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We’ve come to accept conflict is an unavoidable part of our world. It hinders cooperation and teamwork and prevents us from reaching your goals. Getting along with others is no easy task whether it is at work, home or in … Read More

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