Customer Service Styles – Understanding What Motivates Your Customers
“Customer Service Styles – Understanding What Motivates Your Customers”
Do you ever think, “This job would be great, if it weren’t for all the customers?” If you aren’t getting along with your customers as well as you should, it make be a clash of personality styles. Understanding how to flex your basic behavioral styles to mesh better with those of your customers will help you improve your relationships with customers and everyone else in your life.
This session contains information on:
- The four basic behavioral styles and how each prefers to communicate
- How to identify the customers communication style in 12 seconds or less
- Your most dominant personality styles
- The strengths and challenges of each
- Why you affect people the way you do
- How to flex your style to get along better with others
Contact Us! for more information on our “Understanding What Motivates Your Customers” program.