Customer Service Training Programs

An overview of Customer Service Programs. Appropriate for general sessions, webinars, breakouts, team building retreats or in-house training programs.

ALL PROGRAMS ARE CUSTOMIZED TO MEET YOUR OBJECTIVES

 Contact Us!  for a complete overview of our programs listed below.
“THE “HOW” Behind “WOW” Customer Service — 6 Keys To Creating Exceptional Customer Service Every Time!”

The business organizations that will succeed are those that deliver what their customers want in the most memorable way possible. Yet implementing a customer service program is more than putting your employees through a “smile” course. There are many pieces to the puzzle of customer service that must be implemented before it can begins to boost your bottom line. This session contains information on:

  • What are service standards and how to exceed them
  • Why management commitment is the critical first step in establishing a superior customer service initiative
  • Factors that must be in place to create a customer service culture
  • Barriers to outstanding customer service
  • The three “must have” building blocks of customer service
 Contact Us!  for more information on our “6 Keys To Creating Exceptional Customer Service” program.
“Customer Relations On The Telephone”

 When you work with customers on the telephone you lose the power of your body language. Your voice and your words are all you have so you had better get them right. Yet many people do not know the basics of good telephone manners. This session contains information on:

  • What you MUST DO before you answer the phone
  • How naviagate the dreaded “hold”
  • Ways to manage and diffuse with unhappy callers
  • Five ways to sound professional
  • How to avoid “firestarter phrases”
 Contact Us!  for more information on our “Customer Relations On The Telephone” program.
“Customer Service Styles – Understanding What Motivates Your Customers”

Do you ever think, “This job would be great, if it weren’t for all the customers?” If you aren’t getting along with your customers as well as you should, it make be a clash of personality styles. Understanding how to flex your basic behavioral styles to mesh better with those of your customers will help you improve your relationships with customers and everyone else in your life.

This session contains information on:

  • The four basic behavioral styles and how each prefers to communicate
  • How to identify the customers communication style in 12 seconds or less.
  • Your most dominant personality styles
  • The strengths and challenges of each
  • Why you affect people the way you do
  • How to flex your style to get along better with others
 Contact Us!  for more information on our “Understanding What Motivates Your Customers” program.
“Dealing With Difficult People in Tough Situations”

Difficult people are a fact of life and can keep you from doing your best job. But getting along with your coworkers, no matter how difficult, is one of the keys to success on your job. Many people spend more waking hours at work than with their families and depend on their coworkers for support. But sometimes difficult personalities can thwart employees’ efforts to do a good job and interfere with productivity. This session contains information on:

  • Managing office friction – knowing what you can control
  • How to tell someone “no” in a skillful manner
  • Ways to control your anger
  • The basic types of difficult people and what to do about them
  • Keeping your sense of humor
 Contact Us!  for more information on our “Dealing With Difficult People” program.
“People Power – How To Maximize Your People’s Potential, Get Them Fired Up & Motivated”

Seventy percent of managers list “lack of employee motivation” as the most annoying problem in their organization. Keeping employees motivated, avoiding excessive turnover and increasing productivity is a key challenge in today’s workplace. Majoring in motivation is a pivotal factor of today’s leader. This session contains information on:

  • The five “R’s of motivation
  • How to tap into the intrinsic motivators of your people
  • De-motivators in the workplace
  • Assessing your motivation gaps and ways to deal with them
 Contact Us!  for more information on our “People Power” program.
“What it Takes To Provide Exceptional Service”

The business organizations that will succeed are those that deliver what their customers want in the most memorable way possible. Yet implementing a customer service program is more than putting your employees through a “smile” course. There are many pieces to the puzzle of customer service that must be implemented before it can become your competitive edge. This session contains information on:

  • Why management commitment is the critical first step in establishing a superior customer service initiative
  • Factors that must be in place to create a customer service culture
  • Barriers to outstanding customer service
  • The three “must have” building blocks of customer service
 Contact Us!  for more information on our “What It Takes To Provide Exceptional Service” program.