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Dealing With Criticism
This guide includes effective, easy to implement strategies you can use to handle criticism. Download to see if any of these will work for you.
Developing A Mindset For Change
This straight forward, no nonsense e book lays a groundwork for developing a mindset to manage, survive and thrive in today’s constantly changing workplace.
8 Keys to Creating A Customer Service Culture
Everyone, from the top down, must believe that they work for the customer.
Here are 8 straight forward keys to creating a customer service culture.
6 Keys to Better Time Management
Do you need to increase your productivity? You know, get more done in less time?
Download 6 keys to better productivity and time management.
Take This Job & Love It
This pocket guide provides helpful tips to help energize your job and re-ignite the passion in your position.
Happily on Hold
“Happily On Hold” offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. We all have to put clients on HOLD, but here’s how to do it without causing backlash!
Sample Internal Customer Service Training Program
Here is a sample Customer Service training program to use in developing your own internal training approach. Based on the five things all customers want and need in order to feel they have received excellent customer service, this quick easy program can provide a credible foundation for team training.
How To Conduct Your Own Customer Panel
Here is a step-by-step process for conducting your own customer panel. You don’t need a fancy room with a two-way mirror. All you need is a room, flipcharts, colored paper, marking pens, masking tape and some chairs.