Small Business, Big Results: Why You Need Customer Service Training

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Do you ever have to deal with angry, unhappy customers? Of course you do. You’re in business aren’t you? But how do you view customer complaints? As a pain and something to be avoided at all costs? Or as an … Read More

The 6 Deadly Sins of Customer Service

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Many companies preach a good game of customer service, yet are really signaling right and turning left. They have all kinds of signs and slogan around stating that “The customer is number one.” But what they actually do is not … Read More