Small Business, Big Results: Why You Need Customer Service Training

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Do you ever have to deal with angry, unhappy customers? Of course you do. You’re in business aren’t you? But how do you view customer complaints? As a pain and something to be avoided at all costs? Or as an … Read More

Using Strategic Communication to Handle Workplace Conflict

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We’ve come to accept conflict is an unavoidable part of our world. It hinders cooperation and teamwork and prevents us from reaching your goals. Getting along with others is no easy task whether it is at work, home or in … Read More

“Customer Service Training Ideas + Two Easy Team Exercises You Can Do Now”

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Do you give your people ongoing customer service training? Need some Customer Service Training Ideas to get you started? Customer service is “emotional labor;” it’s very hard to deal with a large volume of people day after day, some of … Read More

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