How are your internal “customer service skills?” We talk often of external customer service, but what about serving internal customers? Your co-workers, team, supervisors, etc. Anybody who needs something from you to get his job done is your customer. And … Read More
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Powerful tools, principles, and practices to make your service strategy come alive! Practical strategies to move training to proven results.
RATE YOUR CUSTOMER SERVICE CULTURE
Need the prescription for success? Start with this assessment to establish a baseline for your company’s service strategy.
Advice To Help You Grow Your Skills
Have you ever telephoned someone and felt it did not go well? That you came across as disjointed or unprofessional? It has happened to us all! Even though email has become the preferred communication tool for many, there are still … Read More
Whenever I go into a company to conduct my workshop on “Building Great Work Relationships” the number one complaint I always hear is how awful their coworkers are. Everyone seems to have a horror story, gripe or complaint about his … Read More