Do you work in a team environment? If so, how is your team doing? Do you work well together? Or do employees snipe at each other and refuse to cooperate? Do some people do all the work while others sit … Read More
START CUSTOMER SERVICE TRAINING NOW
Powerful tools, principles, and practices to make your service strategy come alive! Practical strategies to move training to proven results.
RATE YOUR CUSTOMER SERVICE CULTURE
Need the prescription for success? Start with this assessment to establish a baseline for your company’s service strategy.
Advice To Help You Grow Your Skills
How are your internal “customer service skills?” We talk often of external customer service, but what about serving internal customers? Your co-workers, team, supervisors, etc. Anybody who needs something from you to get his job done is your customer. And … Read More
Have you ever telephoned someone and felt it did not go well? That you came across as disjointed or unprofessional? It has happened to us all! Even though email has become the preferred communication tool for many, there are still … Read More