Advice To Help You Grow Your Skills

Serving Your Internal Customers
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How are your internal “customer service skills?” We talk often of external customer service, but what about serving internal customers? Your co-workers, team, supervisors, etc. Anybody who needs something from you to get his job done is your customer. And … Read More

How to Make A Good Impression On The Telephone
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Have you ever telephoned someone and felt it did not go well? That you came across as disjointed or unprofessional? It has happened to us all! Even though email has become the preferred communication tool for many, there are still … Read More

8 Strategies For Getting Along Better at Work
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Whenever I go into a company to conduct my workshop on “Building Great Work Relationships” the number one complaint I always hear is how awful their coworkers are. Everyone seems to have a horror story, gripe or complaint about his … Read More